Ulysses Foundation
Ulysses Foundation
Knowledge Management for Innovation

In a short time span of about fifty years, contemporary tourism has become a huge industry, effectively functioning as an instrument for the development of global lifestyles and values. An inclusive global governance framework needs embrace cross cultural understanding, international peace, and sustainable development. Tourism must contribute to these goals of a just global society, while valuing diversity and the conservation of natural and cultural resources. In fact, it would be difficult to perceive the world of the 21st century without tourism, for while advanced information and communication technologies are essential for the global village to exist, our connected world also requires the kind of personal understanding based on first-hand experiences that only tourism can deliver. 

It is in this context that knowledge in tourism has progressed from an intuitive notion related to the needs of travellers, to now serve as the backbone of an activity involving thousands of communities worldwide. More significantly, this knowledge refers not only to the marketing needs of tourism activity but also to its wide range of impacts on society as a whole. Tourism, by creating employment, income and wealth, and above all human and institutional capital, can significantly contribute to the well-being of nations. It can also pollute, distort values, destroy cultural and natural heritages, and disrupt societies, and its mere size warns us about potential ill effects.

 

In this framework, tourism needs to get deeply engaged in scientific, technological and institutional innovation. It must both foster and use this innovation. It must benefit from professional expertise and management in all its manifestations; and it works best in the context of good governance at the macro and micro levels. Knowledge management for innovation has become the most powerful instrument of tourism policy and governance, as it is for other wide-scope public policies. It is the key to achieve excellence both in the public and private realms of tourism. The UlyssesFoundation has therefore centred its programmes on knowledge management for innovation areas such as (i) basic and applied research, (ii) education and knowledge outreach, and (iii) application of knowledge in projects, through recommendations, best practices and voluntary standards. The UlyssesFoundation strategic projects relate to (1) Scientific and Technological Innovation (2) Institutional and Procedural Innovation (3) Governance for Inclusive Development.